Always there for you
Service & Support
Service Philosophy
Professional service as a factor for success
Service offerings are a fundamental component of our service portfolio and an important factor for success. Fast and professional service is one of the indispensable prerequisites, especially for highly complex systems.
Our design goal: A technically average customer must be able to help themselves with their own specialist personnel. This is ensured by maintenance-friendly machine design, intensive training, and comprehensive remote maintenance options.
Direct line
Telephone hotline
Our experienced service team is available by phone for rapid fault analysis and assistance. In most cases, problems can be resolved or precisely narrowed down during the initial consultation.
If required, telephone support will be seamlessly combined with a remote maintenance session for immediate access to the control of your system.
Remote Maintenance
Remote maintenance with state-of-the-art technology
All machines are equipped with a remote maintenance interface as standard. With the support of the technical customer staff, almost any standard problem can be resolved via this interface.
Our remote maintenance solutions include augmented reality with data glasses, digital networking, and mobile-optimised live video transmission – for the fastest support worldwide.
Online diagnosis
AR Support
Live video
Worldwide
Secure availability
Spare parts & repair
Every system is delivered with complete spare parts lists – including original manufacturer IDs. This allows you to secure your spare parts supply independently on the open market.
Our service team also undertakes the repair of mechanical and electronic components upon request. We keep wear parts in stock for quick delivery.
Preventive maintenance
Inspection & Maintenance
Regular maintenance ensures the availability and lifespan of your equipment. Our preventative maintenance programme includes systematic inspection of all equipment components with a detailed condition report.
This is supplemented by maintenance with functional testing, software services with optimisation, and firmware upgrades. Upon request, we create individual maintenance contracts – also in cooperation with our local system partners.
Inspection of all mechanical and electrical components
Maintenance with functional test & condition report
Software services, optimisations & firmware upgrades
Individual maintenance contracts possible
Develop the facility further
Feature enhancements
Your production requirements are changing – your plant grows with them. We implement functional extensions, additional formats, performance increases, and adjustments to your changed requirements.
From the integration of new product formats and capacity expansions to the connection of new peripheral devices - every modification is carefully planned, documented and commissioned.
New formats
Performance
Integration
Software
Modernisation
Retrofit
When components reach the end of their service life or are no longer available, we offer cost-effective retrofit solutions as an alternative to purchasing new equipment. The structured process begins with a comprehensive analysis of spare parts availability.
Building on this, we develop a tailor-made concept for component replacement, carry out the modernisation, and recommission the system on-site – in cooperation with our system partners if required.
01
Analysis of Spare Part Availability & Condition Assessment
02
Concept development for cost-effective component replacement
03
Component Replacement & Modernisation
04
On-site commissioning and validation
Build knowledge
Training programme
Intensive training programmes for your operational and technical personnel are a core component of our service concept. Our aim is for you to be able to operate your plant independently, safely, and efficiently.
The training courses will be individually tailored to your team's level of knowledge and will include theoretical fundamentals, practical exercises on the system, and detailed documentation.
Operation
Technology
Software
On site
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